Privacy Policy

1. Who we are

This website is operated by HHR Holdings Ltd, a company registered in England and Wales (Company No. 17177195), trading as UnregisteredProperty.co.uk. Our registered office is at 71-75 Shelton Street, Covent Garden, London, WC2H 9JQ.

We are registered with the Information Commissioner's Office (ICO) under registration number ZC132343. We are the data controller for the personal data you provide to us through this website.

If you have any questions about this Privacy Policy or how we handle your personal data, please contact us at hello@unregisteredproperty.co.uk.

2. What personal data we collect

We collect the following categories of personal data when you submit an enquiry through our website:

• Your first name and last name
• Your email address
• Your telephone number
• The postcode of the property your enquiry relates to
• Details of your property or legal situation that you choose to provide in your enquiry
• Any additional information you voluntarily include in your enquiry message

We also collect standard technical data automatically when you visit our website, including your IP address, browser type, device type, pages visited, and the date and time of your visit. This is collected through standard web server logs and, where applicable, analytics tools.

3. How we use your personal data

We use your personal data for the following purposes:

• To respond to your enquiry — We use your contact details to call or email you in response to your enquiry, as you have requested.
• To connect you with a specialist solicitor — Where you request to be referred to a specialist solicitor partner, we pass your enquiry details to that solicitor firm so they can contact you directly.
• To improve our website — We use anonymised technical data to understand how visitors use our site and to improve its performance and content.
• To comply with legal obligations — We may retain records of communications and transactions to comply with our legal and regulatory obligations.

4. Legal basis for processing

We rely on the following legal bases under UK GDPR to process your personal data:

• Contract / pre-contractual steps (Article 6(1)(b)) — Processing your enquiry and connecting you with a solicitor at your request.
• Legitimate interests (Article 6(1)(f)) — Improving our website and services, fraud prevention, and maintaining records of communications.
• Legal obligation (Article 6(1)(c)) — Where we are required to retain data by law.

5. Who we share your data with

We share your personal data only in the following circumstances:

• Specialist solicitor partners — When you submit an enquiry requesting a callback or referral, your contact details and enquiry information are passed to the specialist solicitor firm we have partnered with to handle that service. That firm acts as an independent data controller in respect of any further processing they carry out.
• Form processing services — We use Netlify to host our website and process form submissions. Netlify processes data on our behalf under appropriate data processing terms.
• Legal and regulatory authorities — We may disclose personal data to law enforcement, courts, or regulatory bodies where required to do so by law.

We do not sell, rent, or trade your personal data with any third party for marketing purposes.

6. International transfers

Our website is hosted by Netlify, whose infrastructure may involve data transfers to the United States. Netlify participates in the EU-US Data Privacy Framework and implements appropriate safeguards for such transfers. Your personal data is not otherwise transferred outside the UK or European Economic Area.

7. How long we keep your data

We retain your personal data for the following periods:

• Enquiry data — We retain enquiry records for 24 months from the date of receipt, after which they are securely deleted.
• Technical / analytics data — Anonymised analytics data may be retained indefinitely. Server log data is typically retained for 90 days.
• Legal records — Where we are legally required to retain records for a longer period, we will do so.

8. Your rights

Under UK GDPR you have the following rights in relation to your personal data:

• Right of access — You may request a copy of the personal data we hold about you.
• Right to rectification — You may ask us to correct inaccurate or incomplete data.
• Right to erasure — You may ask us to delete your personal data in certain circumstances.
• Right to restrict processing — You may ask us to restrict how we process your data in certain circumstances.
• Right to data portability — You may request your data in a structured, commonly used format.
• Right to object — You may object to processing based on legitimate interests.
• Right to withdraw consent — Where processing is based on consent, you may withdraw it at any time.

To exercise any of these rights, please contact us at hello@unregisteredproperty.co.uk. We will respond within one calendar month. You will not be charged a fee for exercising your rights unless your request is manifestly unfounded or excessive.

You also have the right to lodge a complaint with the Information Commissioner's Office (ICO) at ico.org.uk or by calling 0303 123 1113.

9. Cookies

Our website uses essential cookies only — those strictly necessary for the website to function correctly (for example, form submission processing). We do not use tracking cookies, advertising cookies, or third-party analytics cookies without your consent. No cookie consent banner is required for essential cookies only.

If we introduce non-essential cookies in future, we will update this policy and implement appropriate consent mechanisms.

10. Security

We implement appropriate technical and organisational measures to protect your personal data against unauthorised access, disclosure, alteration, or destruction. Our website is served over HTTPS. Form submissions are transmitted securely. Access to enquiry data is restricted to authorised personnel only.

In the event of a personal data breach that is likely to result in a risk to your rights and freedoms, we will notify the ICO within 72 hours and, where required, notify you directly.

11. Changes to this policy

We may update this Privacy Policy from time to time. The current version will always be published at www.unregisteredproperty.co.uk/privacy with the date of last update at the top of the page. We encourage you to review this policy periodically.

12. Contact

HHR Holdings Ltd t/a UnregisteredProperty.co.uk
71-75 Shelton Street, Covent Garden, London, WC2H 9JQ
Email: hello@unregisteredproperty.co.uk
Phone: 0333 050 8248
ICO Registration No.: ZC132343  ·  Company No.: 17177195